Pre-orders

Are you looking for an exclusive item, out of stock, vintage, hard to find? We take pre orders!!!

Pre-ordering products helps you avoid these frustrations and makes the process a hassle-free and enjoyable experience! We have two options:

1) If you are looking for an special item for your collection, email us, then once we find your item we will email you back and ask if you want to purchase. If you do, please notify us. We will publish the item so you can pay and we will ship to you. Pre order sales may take from 1 to 3 months to get delivered.

2) Also, as soon as a manufacturer announces a new item and gives us the go ahead, we will list it for presale with an expected arrival date. Presale means we are taking advanced orders for the item. It has either not been released or has not yet arrived at our warehouse. 

Pre-order 

We make managing pre-orders simple and easy. From “Contact” you email your pre-order requests and ask for a quote:

• Notification of all items you currently have on pre-ordered
• Notification of updated arrival information
• Cancel pre-orders (50% cost, non refundable)
• Change to an item in stock options
• Change shipping address
• Change shipping method

Pre-order Arrival Dates

Every product on pre-order lists have an expected arrival date. Once we know something has changed, we will update you about any information regarding your pre ordered item. 

We would all like pre-orders to show up within the expected time frame, but unfortunately the toy industry can have delays. The expected arrival date is an estimate; there are no guarantees for exact dates for pre-ordered products. No compensation can be given for pre-orders that arrive late. Please avoid pre-ordering products as gifts or for special occasions that are time sensitive.

Pre-order Cancellation

You can cancel most pre-orders at any time prior to their arrival at our warehouse. However a 50% of the price of the item will be charged if you have been notified us you want the item, but in the end you decide not to buy it. Please keep in mind that if you cancel a pre-order that required a non-refundable down payment, your down payment will not be refunded.

Pre-order Payment

Prepayment of 50% is needed in items which are not listed and are hard to find. No payment is generally necessary until the item arrives at our warehouse and is ready to ship. When you purchase a pre-order we will ask you to indicate how you would like to pay for the item. All accepted payment methods may be used to pay for pre-orders, including PayPal. We realize this may be months in advance, so you have the option to change payment methods at any time before the item arrives. Once the item arrives at the warehouse we will process your order and charge your chosen payment method.

Non-Refundable Down Payments

Some expensive or custom items may require a non-refundable down payment due at the time of order placement. We purchase the item on your behalf and want to be certain you really want it before we place our order. You will have to agree to and pay the Non-Refundable down payment to place your pre-order.

If you change your mind and wish to cancel your pre-order, your non-refundable down payment will not be refunded.

Arrival notices

When possible we will send out notification that a pre-order is arriving soon. This will allow you to review your selected payment method, shipping address, and shipping method before your order is processed.

Please note we are unable to do this for all products; we are dependent on how much notification our vendors give us prior to shipping.

Pre-order Pricing

Due to the nature of pre-orders, pricing may sometimes change after we list the product for presale.

If the price is reduced and your item is still on pre-order, your price will be adjusted so you receive the lowest price.

In some cases we may not have exact pricing from our vendors when an item is listed for presale. 

In rare circumstances, mandatory price changes may happen to a pre-order. This could occur when we receive a solicitation from a vendor with a pricing error or when product import tariffs are assessed by the United States government. In the event that the price increases, we will notify affected customers. As always you are free to cancel your pre-order at any time.

Pre-order Shipping

Pre-order shipping fees are estimates, not the actual amount charged for shipping. We do not always know the exact weight or product dimensions at the time we list a product for pre-order.

Pre-order Fulfillment

We work hard to fill every pre-order we take, but occasionally a situation may be out of our control. If we cannot fill your pre-order, we will cancel it and notify you immediately. No compensation will be given for the inconvenience.

Pre-order Abuse

While the vast majority of customers use our pre-order system as intended there are the few that abuse the system by pre-ordering many products they never intend to purchase. If we determine a customer is abusing the system, we may require a non-refundable down payment or full payment for every pre-order placed by that customer.