Shipping policy

What shipping methods are available and what is the time difference?

Shipping methods vary depending on the destination country. Here we present some options:

  • EMS (Express Mail Service): It is the express mail service, very common and safe. Shipping time is approximately 10-15 days. Please note that during times of high demand, Christmas and New Year, shipping times may be longer.
  • ePacket: It is another postal service, but the shipping time is approximately 3 weeks. It is the most economical service and only applies to small packages and boxes that do not exceed the size of 80 cm and 2 kg.
  • DHL (private service): Shipping time is 5 to 10 business days. Please note that customs clearance fees may apply, depending on each country. Additionally, DHL may charge extra if the destination address is considered remote. The additional amount is usually around 3,800 yen.
  • Yamato UPS: Shipping time is approximately 10 to 15 days. It is important to mention that this method requires opening the boxes for inspection, and the figures are not assembled. Not all countries can apply this method, for example, for Argentina you can only send new figures and not second-hand ones, and you can only send them from company to company. For some countries, the customs clearance fee is 39 USD, as in the case of Peru.
  • Ship/Surface: This is the slowest method as shipping time is approximately 3 months.

Please note that these dates are for reference only, and Anime Zone Japan is not responsible for any delays in different shipping methods.

Before making payment on our website, you can easily calculate the shipping cost. Just choose a product, add it to the shopping cart, select your country and update the cart. There you will see all the shipping options available for your country. If any of the methods do not show a price, it means that it does not apply to that particular product.

If the shipping address is to a courier company to send the package to another country, please make sure to indicate the final shipping address. For example, if the service ships packages from the US to Bolivia, we need the final address in Bolivia, where the figure will arrive after leaving the US. Without that information, we won't be able to ship.

Attention for shipments by DHL: There are postal codes classified as “REMOTE DELIVERY AREA” by DHL. This means that to deliver your package to that area, additional charges apply depending on the shipping company's policies. If your zip code is classified in those areas, we will let you know before shipping your order.

You can download the complete list of zip codes that have this classification here:  https://www.dhl.de/dam/jcr:d029b9e3-866c-40c8-98f8-ba8df544c9fe/dhl-express-remote-areas-service.pdf 

Does the price on the page include shipping?

The shipping cost is calculated in the shopping cart. It is very simple! You just have to enter your country and you will see the shipping options and methods available to you.

If a price does not appear in the shipping method, it means that that product does not apply to that particular method. For example, there are figures that are very large and cannot be sent by SMALL PACKAGE, so it will not show the price in that case.

Shipping Fees

Shipping fees are based on actual product weights or dimensions. Dimensional weight reflects how much space a package takes in a truck or plane.

Shipping fees for in stock items: The shipping fees displayed during checkout for in stock items are the actual rates you will pay. The rates do not include any taxes, duties, or customs fees that may be assessed by the destination country. Please note that some items, due to their size or weight, will require a custom shipping quote at the time of shipment. This will be explicitly stated in the items’ description.

Shipping fee estimates for pre-orders: Shipping fees for pre-ordered items are estimates not the actual amount you will be charged for shipping. The exact product weight or product dimensions are not always known at the time we list a product for pre-order. If you are pre-ordering a single item an estimated shipping fee is displayed. If you are pre-ordering more than one item the base fee and the price per kg that is charged for each shipment is shown. We cannot be certain which items will arrive together so a more accurate shipping estimate cannot be given. 

Delivery Estimates

Delivery times vary depending on the shipping method selected. Each shipping method will display a delivery date or date range of when the shipment can be expected for delivery.

If you are purchasing a pre-order, the number of business days expected for delivery after the item has arrived at our facility will be displayed.

The delivery estimate should only be used as a general guideline. There are many factors including customs clearance that can delay delivery. Shipments sent through a private carrier such as FedEx can have more reliable and consistent delivery times. Shipments that are sent through the mail can take considerably longer than the stated delivery times.

Shipping Methods listed as Buyer’s Risk

Some shipping methods are declared as Buyer’s Risk. This means that you take all responsibility for lost or damaged packages. Once the shipment leaves our facility our responsibility ends. We will not issue refunds or ship replacements under any circumstance. These shipping methods generally do not offer tracking. If you select a Buyer’s Risk method you will be required to confirm your selection and acknowledge these risks before placing your order.

Importation

When ordering from Anime Zone Japan, you are responsible for assuring the product can be lawfully imported to the destination country. The recipient is the importer of record and must comply with all laws and regulations of the destination country.

Import Duties, Taxes, and Fees

Australia now requires us to collect GST on most purchases. 

New Zealand now requires us to collect GST on most purchases. 

United Kingdom now requires us to collect VAT on most purchases. 

Orders shipped outside the United States may be subject to import taxes, customs duties, and fees levied by the destination country. These fees are assessed when the shipment reaches the recipient's country and are the sole responsibility of the recipient. We have no control over these charges and cannot predict them. Customs policies vary widely from country to country; please contact your local Customs office for more information.

Customs Clearance

International shipments may be subject to opening and inspection by Customs and/or postal authorities. Individual products and packaging may be opened and inspected. Items may be repacked without out the original care taken when your shipment left our warehouse. We have no control over this process and thus cannot be held responsible or guarantee the condition of any items on arrival. If you experienced a complication with your local Customs agency we recommend that you follow up with them directly.

If your shipment is not cleared by Customs and is disposed of for any reason (including failure to pay any duties, taxes or fees) we will not refund any product or shipping.

Product Restrictions

Unfortunately all products cannot be shipped to all destinations. Some manufacturers have licensing agreements and only allow us to sell their products in specific countries. Product restrictions may also include items that are too large to ship internationally or replicas that are prohibited by Customs. If there are restrictions on a specific product it will be detailed in the description of the product details page. If you try to purchase an item that is not allowed to ship to a specific country we will cancel and refund any ineligible items in your order.

In some situations we may not know that a product is too large to ship to some destinations until we have received it at our warehouse. If this happens we will contact you to try to arrange an alternate form of delivery. In some cases we may just need to cancel and refund your order.

Limitations

For products shipped internationally please be aware of the following:

  • Manufacturers' warranties may not be valid
  • Manufacturer service options may not be available
  • Product manuals, instructions, and safety warnings may not be written in the destination country's language
  • The products and accompanying materials may not be designed in accordance with destination country standards, specifications, or labeling requirements
  • Products may not conform to destination country voltage or other electrical standards, requiring use of an adapter or converter if appropriate

Returned, Refused, and Undeliverable Shipments

Please see our Return Policy for more information.